Support & Maintenance

We provide a very responsive customer support solution for all of our clients. As part of standard maintenance services, we provide speedy responses to all customer support queries and we continually update and add new features to Site Manager. The beauty of our solution and our client feedback relationship is that as soon as new features are released, they are available to all customers. In cases where companies who do not have in-house technical resources to manage the day-to-day running of their Internet or Intranet infrastructure, we can also provide additional maintenance services based on agreed monthly requirements:

Firewall and security auditing
Server set-up and configuration
Proactive monitoring and support
Reactive fault support
Project management

This allows companies to focus on the development of the business side of their eBusiness architecture, secure in the knowledge that their infrastructure is being looked after in a very proactive manner. Our maintenance packages are adaptable to our clients' needs, reflecting the nature of eBusiness and its susceptibility to change.

A Service Obsession

Our 91% client referral rate is a true measure of the value of our customer satisfaction obsession at TERMINALFOUR. Regardless of how you engage with us, and whether you are a customer or a partner, we promise to do everything in our power to ensure that you are satisfied with our service. Our approach balances a can-do attitude with an emphasis on making it easy for you to do business with us. This focus is encapsulated in our Customer Care Programme.