Product Overview
Questions are everythere. So are the answers.
Who should your sales force target?
What's the next big thing?
When do you need it to stay in front of the competition?
Where should you focus your R&D resources to get it?
Why is a new competitor winning big deals?
How can you attract new customers quicker, and retain existing customers longer?
These are questions organizations in every industry face each day. Questions that keep front-line employees and senior executives up at night. They're also questions to which most companies already have the answers in the documents, reports and presentations created each day, the insights gained from interactions with partners, customers and competitors, and the collective experience of employees. The problem is that nobody knows where to find those answers. Or even that they're there.You already have the answers.
All you have to do is find them.
Intellectual Capital Management (ICM):
The process that combines human knowledge and experience with the information and data in an enterprise for the purpose of exploiting greater value.
Answers to most of the pressing questions facing your business can be found hidden in the wealth of intellectual capital spread across your enterprise. They're in the content that is created and stored in your databases, content management systems, file servers, Web servers and a host of other applications. The paper and electronic forms that capture customer and process information. And the knowledge and experience of your customers, employees and partners.
The problem facing most businesses is piecing together bits of information from various sources into complete answers. Otherwise, opportunities are missed because your employees, partners and customers don't have all the information they need to identify them and take action. Business cycles are slowed by the re-creation of existing work instead of accelerated by its reuse. And otherwise good corporate citizens suffer the consequences of not complying with Sarbanes-Oxley, HIPAA and a growing list of other regulations.
Verity K2 Enterprise gives you the ability to bring together complete answers.
Intellectual capital management solutions powered by K2 Enterprise enable your employees, partners and customers to:
LOCATE something they know exists
UNCOVER unknown information assets
RESPOND to questions, quickly and accurately
EVALUATE content to make better decisions
These four capabilities are the keys to managing your intellectual capital. They enable people to find the answers they need to identify and capitalize on opportunities, accelerate business cycles, and implement and execute effective strategies.
Locate something you know exists
Verity K2 Enterprise enables the rapid location and retrieval of content that people know exists because they've previously read it, been referred to it or even wrote it. Whether on a corporate intranet, a secure extranet, or a public website, users often know exactly what they're looking for, but not where it's located. This is often the case for companies like AMEC plc, which has 50,000 employees around the world in disciplines from engineering to support functions that need to locate content such as technical standards documentation, project notes and HR information on its global intranet, AMECnet. In addition, the company must ensure visitors to its public website can locate the information they need to make everything from purchasing to investing decisions.
Uncover unknown information assets
Departments from R&D to Sales to Manufacturing rely on people's curiosity to find new sources of growth and value. Verity delivers the flexibility to browse, explore and discover unknown data and human assets inside and outside the enterprise. For global knowledge-based organizations, like KPMG, this allows employees to take advantage of enterprise expertise whether it's contained in a written document or in the mind of a colleague on the other side of the world.
Respond to questions, quickly & accurately
Verity delivers accurate and timely answers to people looking for specific information, even though they may not know where it is or even how to ask for it. On a customer support site, internal help desk, or anywhere people ask questions, fast and accurate responses matter. In the private sector, this reduces support costs and increases customer satisfaction. In the public sector, such as at the State of Georgia, this reduces bureaucracy, and brings agencies and departments closer to each other and the citizens they serve.
Evaluate content to make better decisions
Verity identifies and evaluates content in real time so employees, customers and partners can take action on it. For users of the Verity-powered Telos Corporation's Automated Message Handling System (AMHS) including all U.S. Combatant Commands and other key Department of Defense offices, the Federal Aviation Administration, and the U.S. Bureau of Customs and Border Protection. This enables critical information to be monitored and relevant new content to be securely and automatically sent to the intelligence and law enforcement officers who need it.