Service, Support, Success

Professional Services

We believe that the success of any web content management project is 50% product and 50% service. We don’t believe in delivering installations and set up and then run for the hills! We have an expert team that is available to you to provide a range of services on an ongoing basis. These services can be purchased for a particular project, on an ad hoc basis or as part of an ongoing service agreement (the amount of time you need - a minimum number of hours or days per month - is booked and subject to an annually renewable contract). The advantage to this approach is that additional services purchased in this way are always priced at our lower basic daily rate resulting in a significant cost saving for you (vs. purchasing these services on an ad hoc basis). 

Ultimately we want help our clients to achieve their online visions and have developed a services catalogue to deliver them. 

The types of things we can help clients with, both directly and through partners, are:

Consultancy & Project Support

  • Strategy Consultancy
  • Content Consultancy
  • User Interface Design Consultancy
  • Web accessibility consultancy
  • Project Specification
  • Project Management
  • Project Review & Auditing

Design Services

  • Design Workshops
  • User / Target Market Focused Design
  • Wireframe / Prototype Development
  • Web Accessible Design & Auditing
  • Site Build and Deployment
  • Custom Development
  • Server Administration
  • Training & Support
  • High quality HTML / XHTML / XML code
  • Proofing & Iterative Design Development

Content Services

  • Content Consultancy, Review & Auditing
  • Content Development Strategy
  • Information Architecture Development
  • Content Repurposing Analysis (get the most out of your content)
  • Content Development Training: Writing for the web, etc.
  • Multilingual Content Strategy & Procedures Development
  • Content Importation & Migration

Development & Integration Services

  • Technical Architecture Specification & Consultancy
  • Hosting Setup & Security
  • Java, ASP.NET, JSP and PHP development
  • XML and Web Services
  • Database development: MSSQL, Oracle and MySQL
  • Portal Development Services including Portlets
  • eForms & Self Service Application Development
  • Implementation of Advanced Site Search Technology (Exalead, ISYS & Google)
  • Testing (User, Technical / Functional and Performance)
  • Integration with Existing Legacy Systems

Ongoing Services

  • Independent Provision and Management of Hosting (via partners)
  • Support and Maintenance Services
  • Training Services
  • On-line Marketing (including email and sms) (via partners)
  • Meta Data & Taxonomy Consultancy
  • Accessibility and Usabiliy Auditing (via partners)
  • Training 


The product is why we selected TERMINALFOUR at the outset. The services are why we’ve stayed with them.