Working in partnership transparently and efficiently

Week1  

Pre-Project

You meet with a member of our pre-sales team who will work closely with you to understand the project goals and the possible challenges. This is achieved by conducting technical discovery and deciding on a technical architecture, in consultation with you, to understand all the requirements needed to complete the project successfully relative to your organisation.

As soon as you sign on the dotted line, our client support team will also install your new web content management system, TERMINALFOUR Site Manager.

Week 2

Initiation

You are assigned a project manager, from our professional services team, who will become your day to day contact throughout the project and will work with you scheduling and tracking progress.

The project manager assigned will have specific knowledge and experience of your industry and the challenges you are trying to solve.

Once the technical discovery is complete our pre-sales technical consultants brief your project manager on your project and hand over to them. This is followed by a kick-off planning meeting between you and your project manager which will result in an agreed project plan including a breakdown of tasks and deliverables.

Week 3

Discovery

Our professional services team works closely with you to develop the specification for the first site to be configured into the Web Content Management System. This is where we gather the information relating to what needs to be integrated and migrated into TERMINALFOUR Site Manager. 

At this stage, if you are changing your design, we highly recommend that all HTML & CSS has been signed off, accessibility/browser tested and agreed. If this is being provided by a third party design firm this will be their handover point. We are always happy to work with other design firms throughout the process and will give them practical advice to get the most out of your new Web Content Management System.

To enhance transparency, we then develop a clear, simple and usable document outlining all of the specifications. People – we have a roadmap!

Week 4-5

Build

Next we get to the build phase and we start to see the results of all of your planning and vision. During the build phase, the site specification is implemented into TERMINALFOUR Site Manager. By the end of this phase we will have a dummy site (with sample content), including any bespoke elements, ready for your review.

Week 6

Roll Out Webmaster / Adminstrator Training

Almost as important as the web content management system itself is the ability of people to use it. If administrators don’t feel comfortable with the system, they won’t take full advantage of all of its features and functionality.

Our training team will visit your administrators on site and provide training on all aspects of the process from build, to templates, to styles and publishing. The training team arm your administrators with all the knowledge and practical skills that they need to drive your online strategy. At this stage knowledge transfer begins to make sure you are in full ownership of everything that has been specified for you.

Week 7-8

Review & Refinement

The next stage in the Sure Start process is to review the work to-date. With you we will look at the work that has been done, start quality control, track any issues and make edits to specifications if required. The goal here is to ensure that you are happy with the current trajectory of the project and the output meets your needs and expectations.

Week 9+

Data Migration

Now we’ve reached the stage where it gets very real for you – data migration. We can be involved here as much or as little as you wish. Some of our clients prefer their site administrators to take the lead on data migration. Content migration is potentially the task that your timelines will be influenced by most, as quality, quantity and ability to auto migrate can have a substantial influence on the timelines.

Either way, we take a very active role in ensuring successful migration, whether automatic or manual. For more on migration options check out the Migration Options page.

Week 10

Rollout Enduser Training

The training team are back in action as we get closer to go-live. At this stage, training takes place for all non-IT staff. These people are more often than not the content authors, and it is by equipping them with the ability to use the system that you will ensure that up-to-date and relevant information is kept on the site.

We can use a train-the-trainer model here, where members of your team are trained and they in turn become the trainers for other authors as they come online, or we can directly train your users onsite. You can train as many end users as you desire. For more on training options check out the Training section.

Week 11

Quality Assurance/ Pre-Go Live

Our quality assurance team step in and carry out testing based on the test plan. This phase will get the website/intranet as close to going live as possible. The final site implementation guide will be delivered as a result of this phase.

Week 12

Wrap-Up

We’re nearly there! The site is ready to go live. Before we sign-off on the site, our project team will sit down with you to review the entire project to ensure full and successful delivery. Everything having gone according to plan, we will then introduce you to our support team and bring you through the details of the service level agreement (which defines your ongoing engagement with TERMINALFOUR).

Week 12+

Ongoing Support

Our success is down to the fact that we appreciate and support our clients. We’re a professional organisation that puts client success first, and that means continued support. In every way, our client support team will be available to ensure your installation of TERMINALFOUR Site Manager and any applications are continuously supported. 

If you have further phases or would like us to get involved in other areas of your project these would kick-off at this stage.