An optimal configuration of users, rights, roles and approval processes is central to the success of your WCMS implementation. As such, a key phase of the implementation process is working with you to define your users, roles, rights, groups and workflows. If we do this right from the outset, we ensure that the right people have the right tools, privileges and support that they need to deliver devolved web authoring, whilst maintaining the highest standards of consistency and quality. Specifically we will work with you to answer the following questions.
Every user of the system is initially given a role, which determines WHAT they can do. There are 5 basic levels of user (although more than 5 tiers can be added) – Contributors, Moderators, Power Users, Administrators and Visitors. We will work with you to determine at which level your various groups of end users need to work.
Out-of-the-box each role comes with a set of rights. We explore this with you and identify any rights you need to withdraw from or add to specific groups. Users can be allowed work in as many or as few sections of the sites as you wish or on various types of content. So we determine where in your site(s) each of your users (or user groups) has permission to work.
Workflow is a critical part of any web content management process, as it allows you to give the power to local end users to create and edit content (thereby reducing pressure on high level IT resources), while simultaneously ensuring that high levels of consistency and quality are maintained. So finally we focus on your workflows – who needs to review content created in various areas or by various users, at what stage in the content development process do they need to get involved, how and when are they are alerted, what happens when content gets stalled, and so on.
Configuring the 'people' parts of the system has been critical to delivering upon our goals for the implementation. TERMINALFOUR drew on their experience to give us a valuable insight in this area.
Onsite training options for developers, end users, and trainers.