Customer Support
Supporting You Every Step of the Way
At TERMINALFOUR we continually strive to make ourselves even easier to do business with. Our customers are central to our success - we aim to ensure that your business thrives through our engagement with you.
We're always aiming for twin goals of 100% customer satisfaction and 100% customer retention.
Customer Care Programme
Our customer support covers general help desk functions, remote access support, requests for software upgrades etc.
In all cases, a minimum of two members of staff are trained on the day-to-day set up of your system should a problem occur. Most clients avail of our basic annual remote access support contract which covers:
- Email & Telephone support
- Troubleshooting Patches and fixes
- Remote access diagnostics
- Guaranteed response times
With Site Manager, the "Remote Access Support Agreement" entitles you to this level of support plus free upgrades to the software.